Taking good care of your virgin hair is extremely important to get the maximum life out of your purchase from us. We highly recommend only using a good sulfate free shampoo. This will add moisture and positively contribute to your hair strands’ health by keeping it soft and manageable. Avoid using multiple hair products which will cause you to wash your hair extensions more than you should due to unnecessary chemical build up. Hair extensions should be washed from top to bottom very gently. Avoid using heavy oils, moose, gels, and hairsprays as this can weigh down your hair extensions and cause future tangling.
All virgin hair that we offer can be styled or colored worry free. Please however take note that excessive heat can dry out your hair and shorten its maximum potential lifespan. As a result of this, avoid overly excessive styling or coloring to avoid earlier than anticipated replacement of your virgin hair bundles or unit.
We recommend that our reusable magnetic eyelashes are cleaned after each use with makeup remover to prevent potential eye infections.
Killie Hair’s authentic mink magnetic eyelashes do have a degree of fragility since each lash is a strip with 3 small tiny magnets attached. These individual magnets do have the ability to break off after a reasonable amount of wear and/or tear. For this reason, we strongly recommend that you are as gentle as possible when handling and applying your magnetic eyelashes. This will ensure that the life of each purchased lash will be maximized.
Our company cares about satisfying our customers with great service.We are fully committed in making sure that all of our products are superior in presentation and are of a premium quality and physical condition. All of our hair products undergo layers of quality control inspection prior to customer shipments which prevents blemishes and defects. As a result of our consistent standards that are in place, our customers will only receive hair in brand new condition.
Killie Hair however offers a 100% money back guarantee on all hair extensions if returned within 5 business days of the shipped date of receival. All returned items will be thoroughly vetted & inspected upon our receipt. All returned hair extensions upon inspection that are physically cut, dyed and altered in any form will not be exchanged or refunded and will be shipped back to the customer. Customers are 100% financially responsible for all willing returns that are sent back to our company. As a result of our commitment in promoting the highest health and safety standards, all mink magnetic eyelash purchases are final.
We will professionally work with all of our customers to ensure that we fully understand their custom order specialized requests & preferred designs. It is important however to note that all sales are final on human hair lace front & closure wigs.
In addition, all sales are also final on all Killie Hair mink magnetic eyelashes. While our mink magnetic eyelashes are of an authentic and high quality, magnetic strips on all eyelashes do have a degree of fragility. There are (3) magnets on all of our magnetic eyelash strips. These individual magnets do have the ability to break off after a reasonable amount of wear and/or tear. For this reason, we strongly recommend that you are as gentle as possible when handling and applying your magnetic eyelashes. This will ensure that the life of each purchased lash can be used to the end of its potential life cycle.
All orders are processed and shipped within 5 business days from the date of purchase with the exception of pre-ordered inventory that is not in stock. Orders placed over the weekend will commence processing on the following Monday. Holidays and weekends for our company do not count as business days and should not be considered when calculating shipping time estimates.
We accept all major credit cards. As soon as a customer places an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. All shipping and billing addresses must match as the same or the order will not process at checkout.
For customer convenience, we strongly advise that all hair orders are placed well in advance of the date that your purchase order is needed. Rare and uncontrollable unanticipated delays may sometimes happen. Killie Hair is not responsible for late shipments due to natural disasters, poor weather conditions, holidays and/or shipping company carrier delays. Please note that holidays and weekends for our company do not count as business days and should not be considered when calculating shipping times. If your package is delayed, we will not offer customer reimbursement of shipping charges or purchase refunds. All shipments are required to be signed upon delivery that are $500 or more in value. If you need additional information, please contact us at killiequestions@killiehair.com.
Buyers will be responsible for the payment of shipping costs on all returns that come back to us due to incorrect addresses, return to senders or not picking a shipment up from post office or carrier.
Killie Hair reserves the right at our discretion to make changes to prices, policies and procedures. Please check our website periodically for changes.